CLEANING SERVICES AGREEMENT
This cleaning services agreement (hereinafter the "Agreement") has been entered into in [City where the contract is signed] on [Contract date] between the following parties:
1. PARTIES
1.1 Service Provider:
[Service provider's name]
Personal identification code / registry code: [Service provider's personal identification code / registry code]
Address: [Service provider's address]
Contact: [Service provider's contact]
(hereinafter the "Service Provider")
1.2 Client:
[Client's name]
Personal identification code / registry code: [Client's personal identification code / registry code]
Address: [Client's address]
Contact: [Client's contact]
(hereinafter the "Client")
2. PLACE OF PROVISION OF THE SERVICE
2.1 Address of the premises to be cleaned: [Address of the premises to be cleaned].
2.2 Before the provision of the service begins, the Client informs the Service Provider of the particular features of the premises, including surfaces and items requiring special care and the procedure for using the security system.
3. SCOPE OF CLEANING WORKS
3.1 The Service Provider performs the following cleaning works:
[Scope of cleaning works]
3.2 The Service Provider performs the cleaning works with care, using products and methods suitable for the surfaces and materials. The Service Provider performs works not specified in clause 3.1 only by separate agreement of the Parties and for an agreed fee.
4. FREQUENCY
4.1 Frequency of cleaning: [Frequency of cleaning] ([Frequency (custom)]).
4.2 The days and times of cleaning are agreed by the Parties. If a cleaning does not take place for a reason arising from the Service Provider, the Service Provider offers a new time; if the Client does not agree to it, the Client does not pay for the missed cleaning.
5. FEE AND PAYMENT TERMS
5.1 Price: [Price (€)] euros ([The price is]).
5.2 Payment terms: [Payment terms].
5.3 If the price has been agreed as an hourly rate, the fee is calculated on the basis of the time actually spent on cleaning. In the event of delay in payment, the Service Provider may claim statutory late interest (Law of Obligations Act (VÕS) § 113).
6. CLEANING SUPPLIES
6.1 Cleaning products and supplies: [Cleaning products and supplies].
6.2 Cleaning agents are used in accordance with the manufacturer's instructions and safety data sheets and are not left within reach of children or pets.
7. ACCESS AND KEYS
7.1 Access arrangement: [Access arrangement].
7.2 The Service Provider keeps the keys, cards and codes received from the Client with care, does not make copies of them and does not give them to third parties. The Service Provider reports any loss without delay and compensates the reasonable costs of replacing the lock, unless the loss is excused.
7.3 The Client ensures access to the premises at the agreed time and the water and electricity needed for cleaning. The Service Provider does not examine the Client's documents or personal belongings beyond what is strictly necessary for cleaning.
7.4 The Service Provider is liable for the activities of employees and other persons used in providing the service as for its own activities.
8. QUALITY AND COMPLAINTS
8.1 The Client notifies the Service Provider of deficiencies in the cleaning within a reasonable time after the cleaning. In the case of a justified complaint, the Service Provider re-cleans the inadequately cleaned area free of charge within a reasonable time or reduces the fee accordingly.
8.2 In the event of recurring material deficiencies, the Client has the right to terminate the Agreement extraordinarily in accordance with clause 12.2.
9. CANCELLATION
9.1 Notice period for cancelling a single visit: [Notice period for cancelling a single visit]. In the event of later cancellation, the Service Provider has the right to claim the agreed fee in part or in full, less what the Service Provider saved or otherwise earned as a result of the cancellation.
9.2 If a visit is cancelled by the Service Provider, the Service Provider offers a new time, and any fee prepaid for the missed visit is refunded or credited towards the fee for subsequent visits.
10. LIABILITY
10.1 Liability for damage: [Liability for damage].
10.2 In matters not governed by clause 10.1, the Service Provider is liable for damage caused to the Client's property in the course of providing the service, unless the breach of obligation is excused (VÕS § 103).
10.3 If liability has been limited in clause 10.1, the limitation does not apply to damage caused intentionally or through gross negligence or in the event of death or damage to health (VÕS § 106 (2); in a contract with a consumer, also § 42 (3) 1)).
11. CONFIDENTIALITY
11.1 Non-public information about the other Party that has become known in the course of performing the Agreement, including information about the Client's home and security arrangements, is confidential. The Parties process each other's personal data only for the performance of the Agreement.
12. TERMINATION OF THE AGREEMENT
12.1 Either Party may terminate the Agreement by giving the other Party advance notice of [Notice period for terminating the agreement].
12.2 Either Party may terminate the Agreement for good reason without observing the notice period, in particular if the other Party materially breaches the Agreement and does not remedy the breach within a reasonable term.
12.3 Upon termination of the Agreement, the Service Provider returns to the Client without delay all keys, cards and other items received from the Client.
13. DISPUTE RESOLUTION
13.1 Disputes arising from this Agreement are resolved as follows: [Dispute resolution]. The Consumer Disputes Committee resolves only disputes between a consumer and a trader.
13.2 The Agreement is governed by the law of [Governing law].
14. FINAL PROVISIONS
14.1 Amendments to the Agreement are made in writing or in a format which can be reproduced in writing. If the Client is a consumer, the terms of the Agreement do not restrict the consumer's statutory rights, from which it is not possible to derogate to the detriment of the consumer.
14.2 If any provision of the Agreement is or becomes invalid, this does not affect the validity of the remaining provisions.
LEGAL BASIS
This agreement is governed by the part of the Law of Obligations Act governing authorisation agreements (VÕS § 619 et seq.) or, if the service is aimed at achieving a specific result, by the part governing contracts for work (VÕS § 635 et seq.).